The relationship between customer and publisher/manufacturer is very important. For the customer doesn’t want to feel cheated or robbed, and the publisher/manufacturer wants them to keep coming back to get their services. This is especially true for video games and video game platforms. If something is wrong with one, it’s the publisher/manufacturer’s responsibility to fix it, especially when the error was theirs in the first place. One Nintendo Switch owner put this to the test, and Nintendo came out shining.
This story comes from Reddit user prodigy7326, who tells the Nintendo community what happened to him. Apparently, he sent in his Nintendo Switch to get fixed for a scratched screen, which has been one of the issues the Switch has had since launch. Nintendo was able to repair the scratch and sent the console back to him. However, in an odd twist, it wasn’t the Switch that he sent in.
In fact, it not only didn’t have a matching serial number, it had someone else’s save data on it. Whoops. Now, he let Nintendo know what was happening, and resent the new Switch in to get fixed. Nintendo noted that they weren’t sure whether his data could be restored, but, they tried, and sure enough, after getting some information from him, they were able to bring back all data, including game data and screenshots, back to him. Although, it still wasn’t the original Nintendo Switch he had sent in, but the data was all correct. Makes you wonder, doesn’t it?
Make no mistake, prodigy7326 was very happy to have all the data back and was grateful to Nintendo for going the extra mile to help. The Nintendo Switch has had a lot of complaints since launch despite its record sales. But hopefully, this proves Nintendo will do all it can to help the customer, for they know exactly how valuable they are.